Terms of Use
These terms explain how you may use The Pokies website and services. They cover account rules, responsible gambling tools, privacy practices, and your rights. Please read them carefully before playing.
Responsible Gambling
Gambling should be a form of entertainment, not a way to earn money. If you feel it is becoming a problem, help is available.
You can set several controls on your account:, Deposit limits restrict how much you add in a day, week or month., Loss limits cap the amount you can lose over the same periods., Session time limits end your play after a set duration., Reality checks remind you how long you’ve been playing., Cooling-off periods pause your account for 24 hours, 7 days or 30 days., Self-exclusion locks your account for a minimum of six months.
You can apply these limits immediately through your account settings. Increasing any limit requires a 24-hour waiting period. This delay helps prevent impulsive decisions.
Signs of problem gambling include chasing losses, lying about how much you spend, or using gambling to escape stress. These behaviours are serious but treatable. Free, confidential support is available from Gambling Help Online and other state-based services.
Only people aged 18 or older may open an account. We verify age during registration. If you share a device with minors, consider installing parental control software such as Net Nanny or K9 Web Protection to block access.
Account and Gameplay Rules
You must be at least 18 years old and located in a place where online gambling is legal to register. One person may hold only one account.
We require identity and address verification before processing your first withdrawal. This step complies with anti-money laundering laws and protects your account from unauthorised access.
Bonuses come with specific conditions. Wagering requirements mean you must bet a multiple of the bonus amount before withdrawing winnings. Only certain games count toward this requirement. Bonuses expire if unused within the stated period, and winnings from bonuses may be capped. Attempting to abuse bonus terms, such as opening multiple accounts or placing hedge bets, will void any offer.
Accounts inactive for 24 months may incur a monthly fee. We will notify you before this charge applies.
Cheating, collusion, bot usage, or filing fraudulent chargebacks breaches fair play rules. We monitor gameplay and may suspend accounts that show suspicious activity.
If you have a complaint, contact our support team first. If unresolved, you may escalate the matter to your state or territory gaming regulator.
We may update these terms. You will receive notice by email or via a site announcement. Continued use after changes means you accept the new terms.
Privacy and Data Use
We collect:, Identity details (name, date of birth) to confirm age and prevent fraud., Contact information (email, phone) to manage your account., Payment data to process deposits and withdrawals., Technical logs (IP address, device type) to detect security threats.
We process this data because it is necessary to run our service, meet legal obligations, or protect our legitimate interests. We do not sell your information.
Your data may be shared with payment processors, identity verification partners, and regulators. But only as required by law or to deliver our service.
We keep records for five years after account closure, as mandated by gaming regulations.
You have the right to request access to your data, correct errors, ask for deletion (where permitted), obtain a copy, or object to certain processing. Submit requests through our support channel.
Our site uses cookies:, Essential cookies run the website., Analytics cookies track general usage patterns., Marketing cookies show personalised ads.
You can manage cookie preferences through your browser settings.
All data sent between your device and our servers is encrypted. Staff access to personal information is limited to those who need it for their role.
For privacy questions, contact our data protection representative via the support page.
Licensing and Compliance
The Pokies operates under a valid licence issued by a recognised Australian gaming authority. We follow all local laws covering fair gaming, responsible gambling, and financial transparency.