Privacy

This page explains how The Pokies handles your personal information, protects your account, and supports responsible play. We collect only what we need to run our service safely and legally, and we never sell your data.

Responsible Gambling

Gambling should be entertainment, not a way to earn money. If you feel it is becoming a problem, help is available.

You can set tools directly in your account: - Deposit limits: Choose daily, weekly or monthly caps. New limits apply at once; increases take 24 hours. - Loss limits: Set how much you can lose over a period. - Session time alerts: Get reminders after a set playing time. - Reality checks: Pop-up messages show how long you’ve played. - Cooling-off periods: Pause your account for 24 hours, 7 days or 30 days. - Self-exclusion: Lock your account for a minimum of six months.

Signs of trouble include chasing losses, hiding gambling from others, or using money meant for bills. These are common and nothing to be ashamed of. Free, confidential support is offered by GambleAware and other state-based services.

Accounts are for adults only. You must be 18 or older to register. We verify age and identity during sign-up. If you share a device, consider parental control software like Net Nanny or built-in screen-time settings to block access.

Terms of Use

Only one account per person is allowed. You must live in a place where online gambling is permitted and be at least 18.

When you sign up, we ask for proof of identity and address. This Know Your Customer (KYC) step stops fraud and meets legal rules. You’ll need to complete it before your first withdrawal.

Bonuses come with conditions. Check the offer details for wagering requirements, which games count toward them, how long you have to use the bonus, and any maximum win limits. Trying to exploit offers, like opening multiple accounts, will cancel your bonus and may close your account.

Inactive accounts (no logins for 12 months) may be closed. We will contact you first and return any balance after deducting small administrative fees allowed by law.

Fair play matters. Using bots, colluding with others, or disputing legitimate charges (“chargebacks”) breaks our rules. If you have a complaint, contact our support team first. If you’re not satisfied, you can escalate it to your state or territory gaming regulator.

Data Collection and Use

We collect four types of information:

- Identity and contact: Name, date of birth, email, phone number, and address. Needed to open and verify your account. - Payment details: Card or bank info, processed securely by third-party providers. We never store full card numbers. - Technical data: IP address, device type, browser, and site usage. Helps us detect fraud and improve performance. - Gaming activity: Bets placed, wins, bonuses used. Required by law for audit and responsible gambling monitoring.

We process your data because it’s necessary to provide our service, meet legal duties (like anti-money laundering rules), or protect our legitimate interests. Such as stopping underage gambling.

Your information is shared only with payment processors, identity verification services, and gaming regulators when required. We do not sell or rent your data to advertisers or data brokers.

Records are kept for five years after account closure. This is a legal requirement for licensed operators in Australia.

Your Privacy Rights

You can:, Request a copy of your data, Correct inaccurate details, Ask us to delete your information (unless we must keep it by law), Get your data in a portable format, Object to certain processing, such as marketing

To exercise these rights, email our data protection contact address listed in the website footer. We respond within 30 days.

Cookies

Our site uses cookies: - Essential: Keep you logged in and secure. Cannot be turned off. - Analytics: Track site performance (e.g., page load times). Help us fix issues. - Marketing: Show ads relevant to your interests. You can disable these in your browser settings.

Most browsers let you block or delete cookies. Doing so may stop some site features from working.

Security

All data sent between your device and our servers is encrypted. Staff access to personal information is limited to those who need it for their role. Systems are tested regularly for vulnerabilities.