Responsible Gaming
Gambling should be a form of entertainment, not a way to make money. At The Pokies, we expect every player to treat it that way. If gambling ever stops being fun or starts causing stress, it’s time to take a step back.
Tools to Stay in Control
The Pokies offers several tools to help you manage your play:
- Deposit limits: Set a maximum amount you can deposit over a day, week, or month. Limits apply right away. If you want to raise your limit, the change takes 24 hours to activate. - Loss limits: Cap the total amount you can lose during a set period. - Session time limits: Decide how long you can play in one sitting. - Reality checks: Get pop-up reminders showing how long you’ve been playing. - Cooling-off periods: Take a break for 24 hours, 7 days, or 30 days. Your account will be locked during this time. - Self-exclusion: Close your account for at least six months. You won’t be able to log in, deposit, or play during this time. Reinstatement is not possible until the exclusion ends.
All these settings are available in your account under “Responsible Gaming.” Changes to reduce limits happen immediately. Increases always include a 24-hour delay.
Recognising Problem Gambling
Problem gambling isn’t about weakness. It’s a health issue that can affect anyone. Watch for these signs:, Chasing losses by betting more to win back money., Lying about how much time or money you spend gambling., Missing work, family events, or other responsibilities because of gambling., Feeling restless or irritable when trying to cut down., Borrowing money or selling things to fund gambling.
If any of this sounds familiar, free and confidential support is available. In Australia, contact Gambling Help Online by phone or live chat. Their service is available 24/7 and connects you with trained counsellors who understand local resources.
Protecting Minors
You must be 18 or older to open an account. We verify age and identity during registration using official documents. If someone under 18 tries to sign up, their account will be closed.
If you share a device with children or teenagers, consider installing blocking software like Net Nanny or Gamban. These tools prevent access to gambling sites and help keep young people safe.
Account Rules and Fair Play
Only one account per person is allowed. You must live in a place where online gambling is legal. During sign-up, you’ll need to provide accurate personal details and proof of identity. This step. Known as KYC (Know Your Customer), helps prevent fraud and money laundering.
Before your first withdrawal, we’ll ask for ID and proof of address. Deposits are processed quickly, but withdrawals may take longer while checks are completed.
Bonuses come with terms. You’ll usually need to wager the bonus amount a set number of times before cashing out. Only certain games count toward this requirement. Bonuses expire if unused within the stated period. Trying to misuse bonuses, like creating multiple accounts to claim the same offer, will void your bonus and may lead to account closure.
Inactive accounts (no logins for 12 months) may be closed, but any remaining balance will be returned after verification.
Cheating, using bots, colluding with other players, or disputing legitimate charges (“chargebacks”) breaks our rules. We monitor play closely and act on suspicious activity.
If you have a complaint, contact our support team first. If the issue isn’t resolved, you can escalate it to your state or territory gaming regulator.
Privacy and Data Use
We collect:, Identity and contact details (for account setup)., Payment information (to process deposits and withdrawals)., Technical data like IP addresses and device type (to detect fraud and improve site performance).
We only use your data for running your account, meeting legal duties, and improving our service. We don’t sell your information.
Your data may be shared with payment processors, identity verification partners, and regulators. But only as needed and under strict confidentiality agreements.
We keep records for five years after your last activity. This is required by law to support anti-money laundering efforts.
You have rights under Australian privacy law. You can ask for a copy of your data, correct mistakes, request deletion (where the law allows), or object to certain uses. To exercise these rights, email our privacy team.
Our site uses cookies: - Essential cookies keep you logged in and secure. - Analytics cookies help us understand site traffic. - Marketing cookies show you relevant ads (you can opt out).
You can manage cookie preferences in your browser settings.
All data sent between your device and our site is encrypted. Staff access to personal data is limited to those who need it for their job.
Changes to Our Policies
We may update this page or our terms from time to time. If a change affects your rights significantly, we’ll notify you by email or via a message when you log in. Continued use of the site means you accept the updated terms.